Returns & Refunds
If the return is causd by the consumer (dislike or wrong purchase), consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not rquired to bear the shipping fee for this reason. You must email us with pictures of the “damaged/wrong item” after submitting online return request. Once we confirmed the problems, we will process the refund.
Items must be in new, unused, unwashed, undamaged condition, and have original tags attached, returned in their original packaging to ensure your return arrives safe and sound.
Items must be free of stains, makeup, deodorant, or wear.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. Returns with the original receipt will be refunded in the original form of payment. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Non-Snuggle Sac items sent to our Distribution Center will be discarded upon receipt.