We are not able to update a shipping address once an order has been placed. Once your order has been placed, we highly suggest making changes through the carrier.

Please feel free to contact us at service@snuggle-sac.com if you have any questions.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We are not able to make any changes to the items in your order once the order has been placed. If you would like to add, change, or upgrade the items in your order, the best course of action will be to place a new order and return any unwanted items from your original order here.

The processing time is 1-3 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way. If you have any questions, please feel free to contact our customer service.

All of our orders will ship from our warehouse located in US.

We offer free Standard Shipping on all orders over $99. All offered shipping methods and shipping timelines are provided upon checkout.

If you forgot to add your promo code at checkout, please contact our Customer Service.com with your order number and offer details. We will work to find the best solution for you!
Please note we can only apply one discount code per order.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Kindly refer to our Return & Refund Policy.

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy. You have the option to repurchase the item(s) in your desired size and/or color.

Kindly noted that items must be in new, unused, unwashed, undamaged condition, and have original tags attached, returned in their original packaging to ensure your return arrives safe and sound.
Items must be free of stains, makeup, deodorant, or wear.

At this time, we only accept returns for products purchased on our website or at our retail location. Products purchased through Amazon must be returned through that site and will be subject to their return policy guidelines.

If the return is caused by the consumer (dislike or wrong purchase), consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. You must email us with pictures of the “damaged/wrong item” after submitting online return request. Once we confirmed the problems, we will process the refund.